Presentation

A lesson from the great tourism experts
The best way to predict the future is to create it
Peter Drucker

Strategic land management

The Destination Management sector is in the midst of a profound revolution. Simply “promoting” a place is no longer enough. The pressure for technological innovation, the urgency for sustainability and the need for collaborative governance force DMOs and operators to transform themselves into true strategic leaders.
Without a clear vision and up-to-date operational tools, the destination risks obsolescence.

The essence of the event

Destination Lab is the study day on destination management where operators and territories meet to transform, data in hand, the management of the territory into an offer of authentic and competitive experiences.

To whom it is addressed

Destination Lab is aimed at: DMOs, tourism promotion bodies, local administrators, tourism entrepreneurs, hoteliers and tour operators.

We learn from the best

Leading industry experts take the stage to offer concrete solutions, analyse relevant case studies and unveil the innovations needed to drive your destination's growth.

Networking

Destination Lab also allows you to connect with colleagues and industry leaders both live during the day and on the networking platform.

The themes of the 2026 edition

The programme is built around six thematic areas focusing on case studies and immediately applicable operational models:

Governance & Leadership

From marketing to strategic management. Exploration of public-private collaboration models and new metrics (beyond tourism GDP) to measure the well-being of the territory.

DIGITAL TRANSFORMATION & AI

The transformative impact of Artificial Intelligence, Augmented/Virtual Reality and integrated platforms in optimising operational efficiency and the customer journey.

DATA STRATEGY & INSIGHTS

How to exploit the Big Data, i KPI and predictive analytics to make informed decisions, optimise marketing spend and understand real tourism demand flows.

SUSTAINABILITY & REGENERATION

Concrete strategies for the seasonal adjustment and management of overtourism. How to create a positive impact that generates long-term economic and social value, beyond the mere “green” label.

HUMAN RESOURCES & NEW PROFILES

Identification of new roles (the Destination Manager as innovator and leader) and the skills needed to drive change. Strategies for attracting and training tourism talent.

TRENDS & EMERGING MARKETS

Analysis of growth flows and niches to guide public and private investment.

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